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Consumers should expect "no unwelcome surprises" in the small print of contracts, a regulator has said. One in five people experienced a problem with contracts in the past year, the Office of Fair Trading (OFT) found during an investigation into the clarity of contracts and small print. It said 70% of its consumer workload related to contracts.
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http://www.bbc.co.uk/news/business-12557996
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