Extract . . .
If you want to improve your profitability you need to measure employee performance regularly, using effective standards of measurement. Some activity, such as production work, is relatively easy to measure, but other activities are not. How do you measure the effectiveness of your secretarial or accounting staff, your graphic designer, or your IT manager? One way is to agree performance standards or quality of service criteria with them and review these on a regular basis. When setting such standards, however, bear in mind that inefficiencies in these areas often arise from not working smartly rather than not working hard.
Read more here
http://www.eaassociates.co.uk/content/business/your-employees/staff-incentives/measuring-employee-effectiveness.html?u=40c38C45&m=7492
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