Extract . . .
More than four-fifths of UK online firms are critical of the Royal Mail, and accuse the service of 'stifling' the development of their businesses. Internet companies said they wanted the postal operator to improve its service standards in five crucial areas, including notification of the time or day of delivery and better weekend deliveries, according to a major survey of more than 600 online businesses by eBay, the internet auction giant.
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http://www.independent.co.uk/news/business/news/online-shops-demand-royal-mail-ups-its-game-2121994.html
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