Banks' contempt for customers revealed as investigation finds thousands of complaints ignored

Extract . . .

"Tens of thousands of legitimate complaints are being fobbed off and ignored by our High Street banks. Damning figures released yesterday by independent disputes arbitrator the Financial Ombudsman service lay bare the contempt shown by some of our biggest banks to customers who dare to complain. The figures, which cover the six months to June 2010, show in some instances, more than nine in ten cases previously rejected by the banks are being decided in the customers’ favour."

Link
http://www.dailymail.co.uk/news/article-1312125/Banks-contempt-customers-revealed-investigation-finds-complaints-ignored.html