Extract . . .
“Jeremy Turner spent four years learning how not to run a business, working for a company that provided IT support. "They did everything wrong. The customer would be sold one thing and end up with something completely different because the original item hadn't been ordered. There was bad planning, bad management and increasingly unhappy clients," he says.”
Linkhttp://www.telegraph.co.uk/finance/yourbusiness/startingout/7832171/How-not-to-provide-IT-support.html
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